Customer Testimonials
Service Department visit on 9-9 Professional and courteous staff. Jenny Virgili was very helpful with my service needs this day
My daughter and I had an amazing experience From door to keys, Audi, Virginia Beach. Staff were friendly and accommodating. Warmly greeted by Marissa who had a way of connecting with us and distressing the carbon experience. She was thorough and transparent, she wa knowledgeable about the vehicle we requested, and she was efficient as we needed to purchase within 24 hours. She generated buyers orders that showed our options for payments, she explained the service warranties, and she made sure all of our questions were answered. There were no hidden fees. Somehow she has managed to remain connected with us ...
Marissa was awesome and got me exactly what I wanted!!! Very happy customer. Easy process
The Service Department is so important especially if you keep your car for any length of time. Had to have my car towed into Checkered Flag Audi — the new location. The battery would not charge. Jordan Molon, Service Advisor was in charge of my vehicle and she was wonderful to work with! Jordan was very knowledgeable about the car, the needed repairs and kept me updated not only on the costs but also when it would be completed. I highly recommend the Audi Service Department and Jordan Molon, Service Advisor.
I was very pleased with my experience with this dealer! Kadeem was so patient with us and knowledgeable. He took extra time explaining details and ensuring that we were happy with our purchase. He also bonded with our son over football! I most definitely recommend Kadeem to anyone looking to buy a vehicle!
Wonderful experience at this dealer. I drove all the way from Northeast Maryland to buy a car and they treated me like a repeat customer. Worked through a couple things with great understanding. Wish there were more dealers like this one!
Mike was great, again. This is my second Audi from Checkered Flag. Too bad the sales force is now doing the closing paperwork in stead of a dedicated finance and titling department. My "in dealership" wait time could have been shortened if someone else was processing paperwork while Mike was preparing the new car for departure. Overall, highly recommend this dealership and Mike Lupia.
Spoke with Steve Stone about a Honda Civic and he put the car aside until I could get to the dealership. Steve was truly helpful throughout the whole process. If you plan on buying a car at Checkered Flag Audi ask for Steve Stone. He's #1 in my book for salesmen.
Mitch Eighme was amazing! Went above and beyond helping me find a new vehicle. He is very knowledgeable, friendly and easy to work with. One of the best salesman I have ever had the pleasure of working with. Thank you again for all of your assistance!!
Truly amazing service and help in purchasing of my pre-owned Bullitt Mustang. I worked with Gary Copeland exclusively and I can't say enough good things to do my experience justice. From the first time I contacted the dealership about the car that I had found on Autotrader, Gary made me feel comfortable. He never made me feel like I was under pressure to purchase and continued to answer all my questions and or concerns throughout the whole process which took about a week to actually complete because I bought the car without actually being there to drive it or ...
****OUTSTANDING SERVICE**** From the moment I walked on the lot to the moment I drove the car home Tony Bronkema provided exceptional service. Fantastic experience
this was excellent experience. the team was professional and helpful. barry made the deal so smooth. i travel 200 miles to buy this porsche. i recommmend them to all. the finance team was also excellent,
Everyone was overall extremely professional and straight to the point, which we greatly appreciated! They were able to find us exactly what we wanted and we were out the door that same day!
I hadn't planned on purchasing at that moment but talking out my issues I was given enough time and solid facts to give me something to think about. Having not purchesed a vehicle by myself, my son spoke to Mr House from Nevada and assisted with the decision. The whole transaction went well and when I am ready to purchase again, I'll be happy to work with the team at Lynnhaven. The service dept has been wonderful as well, with my previous Audi. Thanks again! Susan Devich
My car unexpectedly died and I had to quickly find a new or new-to-me replacement. After research I was very interested in the Audi q7, but given the unexpected nature of my situation, was not certain about budget. I stopped by Checkered Flag Audi with my young daughter one Saturday and met Lee before we were even in the door. He took the time to listen to what I was looking for, then we went through various new vs used options and their inventory. All the while, Lee and the other Audi staff were very sweet to my daughter, who ...
Was a pleasure doing business with Mike today. I knew what I wanted and told him I want to get it done fast. I don"t like spending all day at a car dealership. He got it done quick and I was in my new A6. Nothing but professionalism here. We drove from Newport news for this car. CPO car. Great experience would go back again. Thanks checkard flag audi. Capt. Roscoe
As they say we were just out looking, but we had the Audi brand on our minds. Some dealers just make you nervous and charge you right out the gate but the employees here gave you room to breathe and browse at your own leisure. They were very pleasant. Very knowledgeable too. We started out looking at a brand new vehicle but they had very nice 2018 cars on the lot as well and ended going that route.
I’ve never had such great customer service, with an honorable mention for both James & Lesley. I most definitely felt appreciated & well informed about both my car & the protection plans that I chose to add on. In the future this dealership will for sure be my #1 choice!
Mike Lupia was extremely helpful from the beginning to the end of the entire process. He went out of his way to show me multiple model options I had been considering and was well prepared for each of my visits. Any questions or comparisons I had between different models he never missed a beat and all of his feedback was right on point. He took the extra time necessary to take into consideration the lease I was turning in and what my wishes were for my next vehicle and find me the best fit. Because of Mike's efforts I ...
Mike Lupia is a sales person of impeccable product knowledge and character. He made the experience of purchasing our Q8 Audi pleasurable with zero felt pressure. We feel Mike treated us as though we were family or friend and indeed feel we have gained a good friend in this process. Mike is a wonderful example of what all salespeople should aspire to become treating his customers with genuine honesty, patience, and respect. Thank you Checkered Flag for introducing us to Mike Lupia. We look forward to seeing you again. Stafford & Teresa Taylor
Mike Lupia worked with me to find a Q7 that provided a balance between my taste in colors, vehicle availability and the various trim packages that I thought necessary or desirable. He did a great job of finding me a great vehicle while accommodating my off-beat sense of humor with his own up-beat personality. I will not hesitate to refer my friends and business associates to Mike as may be appropriate in the future!
Great Dealership- first class operation all the way. Professional and friendly sales staff. Service department answered all questions with concise information.Very helpful. Definitely recommend this dealership.
James greeted us with a warm, welcoming smile and friendly disposition - the antithesis between the stereotypical used car salesperson and a trusted professional. In search of a CPO with a handful of specific requirements, James was patient and not at all pushy. He went through great lengths to locate vehicles that fit our needs and went out of his way on a chilly March afternoon to print out Monroney stickers for at least a half dozen cars - as we vacillated between SUVs & sedans. Then he allowed both of us to drive miles at residential through interstate speeds ...
Lee was excellent to work with and he was very good with his communication and we knew where the vehicle was every step of the way. Veryy good experience.
Buying our new Audi was a pleasure from start to finish. This is our second Audi and we returned to Checkered Flag for excellent customer service and quality personnel!
Buying a vehicle should be an enjoyable experience and thanks to Mike Lupia it truly was. He is knowledgeable, personable, patient, and professional; all in all a tremendous representative for this dealership and product. Ask for Mike and be treated to concierge level service that the product line deserves.
Mike was always available to answer my questions, he was really diligent in getting me the car that I wanted. He was enthusiastic and accommodating.
It was an amazing experience to get my first Audi from checked flag. James house is an amazing person. I went their to see Audi but I ended up coming with my dream car!! Thanks you.
No pressure sale. Knowledgeable staff. John C was attentive to my needs. Also, Ms. Darlene, Business Director, was super nice. This is my second car from Checkered Flag. Highly recommend!!
I highly recommend James House Sr!!!!!!! James was very professional from start to finish. He was extremely knowledgeable & made me feel very comfortable with leasing my Audi A5 2019. I was immediately SOLD 😍 and I’m glad I decided to come to Audi.... Oh and Everybody loves the car!!! Thank you Audi! 😊
I recently purchased an Audi A7, working with Lee Canupp. He exhibited consummate knowledge about the automobile and customer care. I have purchased previous cars from Mr. Canupp.
James radiated confidence in the Q5 compared to other vehicles that were of interested to me. He was extremely knowledgeable and patient during this process.
I worked with Lee thru the process and could not be more pleased. Lee was friendly, accommodating and most of all knowledgeable about the newest Q8 model. The purchase/delivery process was seamless and efficient. I'm sure I'll be back in the future!
I have visited several dealerships within the last two months with minimal success. The salesmen and women were very pushy and distracting from the overall car buying experience. This changed when I visited Audi Virginia Beach and was assisted by Lee Canupp. Instantly introduced to a stress free environment and car buying experience. I simply walked in and asked to see a used A4, and it was shown to me! No extra questions about financing and trying to sell me on a more expensive vehicle. The car I came for was there and Lee did a fantastic job of explaining ...
Thank you for all of your help! You truly made this car buying experience stress free and painless. I am very happy with my vehicle purchase!
My wife I stopped by Checkered Flag Audi early this morning to look over a used 2018 Miata that I saw online. I like to look at a vehicle when the dealer is closed without the sales person pushing things. To my surprise Lee Canupp was already at the dealership (1 hour before opening time), which caught me off guard. He walked over and asked if we had any questions and offered to show us the vehicle and a short time later asked if we wanted to take it for a drive. Lee did not use any stall tactics, working me to ...
Very happy with my experience! Mike Lupia went above and beyond to make sure we were taken care of had a smooth transaction. Would highly recommend!
I spent a few weeks researching exactly what I wanted online and eventually found the perfect match at Audi Virginia Beach. The entire purchase process took just few hours. Mike Lupia was incredibly upfront and personable, while still being completely professional right from the first phone call. I live out of state but drove down to Virginia Beach, VA in order to see/purchase the vehicle firsthand. It was well worth the long drive. Highly recommend.
Mike, my salesperson was friendly courteous and professional; everyone was very friendly! Besides selling me a car, he made sure that I was aware that he and the dealership would address any problems or concerns that might have. That's personal service, and that's why I recommend checkered flag Audi to anyone that is looking for a quality product that will turn heads and keep you safe, visit Mike!
I can’t say enough about everyone I dealt with during my recent purchase from Checkered Flag. My salesperson was as professional as you could imagine. I had to travel through 6 states to get my dream car. Everything was ready upon my arrival and the courteous team had me on my way in a little over an hour. Best car buying experience of my life, hands down. I will have the car I purchased for a very long time but if I do buy another, I will return to Checkered Flag.
Highly recommended salesman. I was very pleased with his service and he was very welcoming. I’m happy I was in his hands or i May have not walked out with an Audi. I will gladly do business with him again.
Mike Lupia was a pleasure. He was low key and no pressure but took a great amount of time to explain differences between the models I was considering. Once I made a decision, the process to complete the purchase was painless. I will definitely come back to Checkered Flag Audi and Mike Lupia.
Mike Lupia and the sales department were extremely helpful and knowledgeable, making the whole buying process smooth and painless. Extremely happy with my vehicle purchase.
Brand Specialist Lee Canupp and the whole team were wonderful to work with. No pressure, straight up front pricing, no hidden fees or charges, accommodated all of my requests and made sure I really loved the vehicle before making a decision to buy. The delivery of the vehicle went very smoothly and the detailer spent extra time with me inspecting the vehicle and ensuring I was completely satisfied. One of the best car buying experiences I have had. My first Audi!
It’s beyond words on the sales experience I received on my new vehicle purchase . Thank you for the compassion from all the staff and James on my needs medically for this vehicle purchase. Huge Thank You across the board!! Happy to be back with the Checkered Flag Family!!
I loved Mike energy! He was funny and really easy going and knew all the car facts. Very knowledgeable, and made sure me and my mother understood everything about the vehicle, and pricing. Just humble spirit and amazing person to work with! Thank you Mike for helping my mother. You are the best!
We live in Richmond Va. my wife and I researched many cars All over the web and local dealers... we specifically wanted a Q5 for our 16 year old ( KBB safest car)... Daddy’s lil Girl! Mike was splendid from our first call and throughout the entire process. Once I paid for the car Checkered flag detailed the car and filled it up, while doing this I took Mike to lunch across the street for fish Tacos! He was kind and respectful and took soo much time with us to be sure we were comfortable with the purchase! Very much worth ...
Worked with James House, who took the time on his day off to come in and show me the Acura that we ended up purchasing. James really knows his stuff and was great to work with. Will definitely work with him again if I purchase my next vehicle through the Checkered Flag dealership.
James was on top of things and was an excellent communicator and a straight shooter. Very knowledgeable and I had a blast buying my car at this dealership.
Painless experience. James was extremely helpful and took very good care of us. Would highly recommend this dealership and will go back for future car needs.
We absolutely love this dealership and sales staff!! Mike Lupia is my absolute favorite and his ability to communicate is top notch. He's effective, efficient, and executes with my best interests in mind. He will always be our families ”go to” guy!!!
John provided a great experience when I purchased my Audi S5. He is very knowledgeable about the brand and was extremely helpful throughout the whole process. I would definitely buy another car from him in the future.
John was very helpful during the process of buying my certified S4. He was very responsive in answering my texts/questions as I am not local. His passion for Audis is evident!
Lee heped my mom in the past and helped me today! He is great and really knows the ins and outs of his product! Thanks for a smooth experience!
JAMES you stoodfast on your company’s values at the same time giving me hope to buy my dream car! WILL I closed the deal!
Lee has great communication, made buying a new car very easy. Allowed me to take the car overnight and was very helpful with all my questions.
The only reason I bought the Audi Q7 is because of great service from Mr. Lee. He always welcomed us with smile. He really is the asset fro the company. Thanks, Devin Patel
My husband and I had a great experience with Lee. He was professional and gave the opportunity for us to find the car of our dreams, while answering any questions or concerns we had. We are extremely happy with our experience at Checkered Flag Audi & would highly recommend their services!
10/10 would buy a car with John again. He was knowledgeable about the process, he did a good job following up on our initial discussi and had communication and customer service throughout the process.
My Audi Specialist,James H., was not only professional but very knowledgeable. It was like buying from a trusted friend. The Business manager was very professional and friendly.
Rodney, my salesman, was courteous and informative, professional and personable, he went that "extra" mile for me to accommodate my wishes. He communicated in a timely manner, was attentive insuring to provide me with the information regarding the questions I was asking him. I would certainly recommend Checked Flag with high praise. Thank you Rodney and all for making my purchase a positive and very satisfactory experience. Vincent Green
My wife and I experienced a truly great buying experience at Checkered Flag Audi in Virginia Beach. We bought a Q5 which we absolutely love.Lee Canupp was extremely knowledgable and devoted a ton of time with us as we struggled between car selections. Ultimately we got the right SUV for us.
I just recently leased a car at Checkered flag Audi which was a great experience. Lee Canupp and Manager Dan were great to interact with and treated me fair. Would recommend to anyone looking for a great experience purchasing an Audi. My wife and I will be going back for our next car.
On 12-28-18 we brought a new 2018 Audi Q7 and Lee Canupp was awesome he deliver on customer service and knowledge. Virginia Beach Checkered Flag Audi is the best!!
On 12-28-18 we bought a certified Audi S4, with the assistance of Lee Canupp and Ed Klima. We have bought several cars from Checkered Flag, and every purchase has been accomplished with peerless efficiency and courtesy. We consider Checkered Flag to be the finest dealer we have ever used, and Lee is an extraordinary salesman.
Mr. James House, was absolutely outstanding. He treated me like a princess because I just knew I would not qualify for a new car after being rear ended in an accident and having to have a down payment. The entire staff was awesome, Karla the business manager was amazing also. This is absolutely the best car buying experience I ever had and it was so amazing that it brought me to tears of joy. If you are ever in need of a vehicle this is the place for you. Thank you Mr. James and staff for making me a proud ...
Rodney (sales) and Karla (office) made for best buying experience I have ever had — truly fun people. Didn’t hurt to get a great vehicle out of the experience.
Had a great experience at this dealership and my Audi specialist John Caddell was very informed and new everything there was to know about Audis. I text him now with questions and he has all the answers.
Thank you to the Checkered Flag for a very smooth and pleasant experience. Nothing to say but good from start to finish. Thank you, guys .
Mr Lee along with Mrs MEpps-Minor are the best and have been a blessing to my family kn finding me a vehicle equipped to transport my family and disabled daughter.
Like always with Lee Canupp, great experience. This is my my 4th purchase with Lee and that should be all you need to know. Great Job!!!!
First Class customer service. Down to earth, no pressure, extremely helpful. Works hard to make customer happy. Clean and comfortable dealership. The entire experience was comfortable.
Mike was very accommodating and made the process very easy from start to finish. He is very knowledgeable of the brand, could answer all of my questions, and responded quickly to all of my emails. This is my second Q5 and I highly recommend Checkered Flag. The customer service is top notch, scheduling service is a breeze, and they always wash my car before I pick it up.
A few weeks ago started a search for an SQ5 and the options I wanted made finding a vehicle difficult. I'm based in North Carolina and Checkered Flag Audi in Virginia Beach had a vehicle with the options I wanted. I emailed the dealership to get the ball rolling. Mike responded to me in a short period of time and Mike's responsiveness held true throughout the buying process. We quickly settled on a price and an appointment was made for me to come up to the dealership to get the purchase completed. Mike's responsiveness continued while we ...
A great dealership - clean and well organized. Lee Canupp, my salesman, was very knowledgable and straight forward. I will definitely return for service and for another car when the time comes
S Stone & Karla were so awesome during the buying process that I almost bought the vehicle sight unseen & I Live 9 Hours Away. Awesome Experience
Dealership was clean, professional with a good selection. Even better was our sales representative Rodney Jackson " working with our numbers" was awsome. I go where I need to get the best overall deal "in state or out". Thanks Rodney.
From the first encounter I had with Rodney Jackson I could feel his enthusiasm and confidence in the Jaguar brand. I test drove several models, two sedans and one SUV. Rodney thoroughly explained the car specifications which helped to weigh the pros and cons. I decided to purchase the Jaguar E Pace. I appreciate Rodney's superior customer service with buying my first Jaguar and last car purchase before retirement.
I love how helpful John was and even the patience he had with me. I will be sending some of my friends to him in the near future. John is a perfect example of what is expected when you walk into a luxury dealership.
Salesman took the time and paid attention to what we needed versus what we thought we wanted. Also spent extra time over a number of days to contact us about questions and features that we liked. Not high pressure and seemed genuinely helpful.
I just purchased my second Audi in the last 8 months and John was involved with both purchases. He is friendly, knowledgeable, and professional. I wouldn't hesitate to purchase another car from John in the future.
I have to be the most indecisive person I know. Mr. James House was so patient with me even though I kept him occupied from 11am-6pm. He reassured me that this purchase is what I wanted, and I’m glad he did. I love this car and always dreamed of owning one. I would recommend purchasing a car from this dealership!
Mike and the team John and Leslie were great. Mike took his time explaining everything and answering all my questions. Super helpful, thank you for making this a great and exciting purchase for me. I would recommend him to anyone. Thank you for the great service!
I arrived at the dealership with a few pre-owned vehicles that I wanted to test drive. I pulled into the lot and began getting familiar with the vehicles of interest. Shortly there afterwards Mike Lupia greeted me and I was determined to take control of our conversation. This is, however, how you're supposed to get the best deal, right? Anyway, Mike was very friendly and listened to my "demands". He was very accepting of them and we were able to get everything in order and we were off on our first test drive. We drove 3 vehicles that ...
Lee and the Audi team are fantastic! We set up a time to test drive and from there we were off. The process from start to finish was less than a couple of hours. Totally recommend the dealership and Lee.
I’d been planning on buying a Land Rover when it was time to get rid of my mini van. I went to Checkered Flag Land Rover and met Rodney Jackson. He was the perfect salesman for me And made my buying experience a pleasure From start to finish. I took several models for a test drive and Rodney was very knowledgeable about each car. I wound up choosing a certified used 2016 Land Rover Sport and I couldn’t be happier! Rodney was patient during my multiple test drives, answered all my questions by phone immediately and gave me Confidence ...
John was very accommodating and enthusiastic about the product. He was very knowledgeable about the vehicle I was interested in and was patient and thorough throughout the entire experience. His positive attitude and attentiveness made me a customer. I really enjoyed having him as my Audi sales representative.
I have had positive experiences leasing two cars from Audi from Checkered Flag! The salesmen go out of their way to assist their customers and ensuring they get a great deal!
After having my car stolen and totaled Checkered Flag reached out to me regarding my previous purchase and I found this particular Audi that I wanted to test drive. Not really having any intention of buying immediately or thinking it’d even be possible with an outstanding car loan the salesman and manager came through for me. Professional, courteous and friendly as could be.
Lee helped us choose a new car when we were looking into different options to accommodate our growing family. He was very patient, knowledgeable, and genuine throughout the whole process. We highly recommend him.
I found a certified pre-owned car I was interested in and sent an online info request. Steve replied almost immediately, and thoroughly answered my lengthy series of questions about the car's history, maintenance costs and history, and warranty information. The only negative comment was the length of time to get through financing, but it was a busy evening and I ended up being 3rd in line. After I bought the car, Steve helped me find the part number for an accessory I wanted, and also was involved in my first service call. I haven't owned the car very ...
I give Mr. Lee an overall 10, he was very knowledgeable and a true professional. A clear cut above the rest. I think the dealership would be more prosperous if they name it after Mr. Canupp thats how great he was!!!
I received the most professional service from Steve Stone and the everyone at the Audi dealership. Not only did I get a good deal but everyone including Management was very engaged and helpful.
My first question to Lee was, How does Audi compare to Ranger Rover? He said, you won’t believe me if I told you , so let me show you. From that moment on I knew he would have my business. Most of us know what we like and a car( the look, the style)...I never considered overall performance... until Audi.Thanks Lee. I’ll be for all future cars!